1. Information we collect
When you use our website or services we may collect:
- Contact information — name, email address, WhatsApp number, provided by you during inquiries.
- Project information — academic level, subject, brief, files and deadlines you share.
- Payment data — processed securely through EPS. We do not store card numbers.
- Usage data — pages visited, scroll depth, calculator interactions, device type, approximate country. Collected automatically by our analytics tracker.
2. How we use your information
- To deliver the services you have ordered.
- To communicate with you about your project via WhatsApp or email.
- To process payments securely through EPS.
- To improve our website and services using anonymised analytics data.
- To comply with legal obligations.
3. Analytics and tracking
Our website uses a self-hosted analytics tracker that records visitor sessions, scroll depth and calculator interactions. This data is stored on our own server and is not shared with third parties. We may also use Google Analytics 4 and Meta Pixel — if you have previously consented to these on our site.
4. Data sharing
We do not sell your personal information. We share data only:
- With our writers, on a need-to-know basis, to deliver your order.
- With EPS, our payment processor, to process transactions.
- Where required by law or legal process.
5. Data retention
We retain order-related data for up to 3 years for business and legal purposes. Analytics session data is retained for 12 months. You may request deletion of your data at any time.
6. Security
We use HTTPS encryption, secure access controls and password-protected systems to protect your data. Payment processing is handled entirely by EPS, a certified payment gateway.
7. Your rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us via WhatsApp or email. We will respond within 14 days.
8. Cookies
Our website uses essential cookies for functionality and optional analytics cookies. You can disable non-essential cookies in your browser settings.
9. Contact
For privacy-related inquiries, contact us via WhatsApp or through the estimate form at nextstepwriters.com.